プロフィール詳細

プロジェクトを作成

★★★★★

☆☆☆☆☆

★★★★★

☆☆☆☆☆

Harshika G.に依頼

India

Customer service professional cum admin assistant

プロフィール概要

I have 5+ years of experience in international customer service (BPO), HR recruitment, admin, and sales domain. My background includes providing friendly assistance to customers via phone, email, and live chat while successfully enhancing customer response strategies and managing overall customer service functionality and performing HR, admin duties of handling end to end recruitment process along with the recruitment empanelment with the clients in order to provide these clients best manpower services. As a customer service professional with over three years of expertise in customer service work, I have a pleasant demeanor, excellent phone voice, and enjoy interacting with consumers. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a professional manner. My background in the people service industry has equipped me with superior organizational facilities and time management skills. I have outstanding problem-solving skills that allow me to respond to customer complaints or issues in a professional manner and offer resolutions. I have been complimented by past supervisors for handling stressful situations effectively. I believe you will find my knowledge of customer service methods and exceptional communication skills to be a perfect fit for the needs of the company. I am also proficient in Microsoft Office database and web-based applications such as Outlook, Excel, and Word, and would make a valuable addition to your team.

専門分野

• ★ Customer Service
• ☆ Industrial Operations Research
• ☆ Production & Operations Management
• ☆ Management

サービス

• サービスの詳細は未入力です。

職務経験

Operation executive

SSS Industrial services

9月 2018 - 3月 2020

Senior technical support advisor

Teleperformance

8月 2016 - 8月 2018

Convergys India services

Technical support associate

5月 2015 - 11月 2015

Customer service associate

IBM DAKSH

1月 2012 - 1月 2013

学歴

Bachelor Of commerce

Periyar University

1月 2009 - 1月 2012

認定資格

• 認定資格の詳細は未入力です。